The owner of Lakewood IT wants to make an IT service department as one of their product offerings. This service department may exist at multiple, company locations and, possibly, in multiple buildings at the same location. Management needs to determine whether we are suited to expand into this new specialty within six (6) months. Currently, we have two customer-facing departments: IT Hardware/Software Sales and IT Parts. If we choose to make a service department, this will add a third customer-facing department to Lakewood IT. No longer will we need to refer customers to outside repair service companies. We will be able to sell new IT hardware/software, sell replacement parts, and service the hardware/software. Truly, we will be a one-stop shop for all home IT needs!
As I think about it, I probably did not give you enough information about this proposed service department. The service department will have both virtual and live technicians to fix the customer’s IT issues. This will require people to set up the home service appointments, technicians to assess, estimate, and fix the hardware/software, and coordinate with parts department to get the necessary parts for repair. The parts department may need to change their inventory and ordering process to accommodate the larger volume of parts needed with the new service department.
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