Assume that you are the training supervisor of a large, local retail company. The company has seven department stores in your city.

Assume that you are the training supervisor of a large,local retail company. The company has seven departmentstores in your city. One of your biggest problemsis adequately training new salesclerks. Because salesclerksrepresent your company to the public, the mannerin which they conduct themselves is highly important.Especially critical aspects of their job include knowledgeof the computerized cash register system, interactionwith the customers, and knowledge of the particularproducts being sold.1. Design a three-day orientation/training programfor new salesclerks. Be sure to outline the specifictopics (subjects) to be covered and the techniquesto be used.2. Specify what methods could be used to evaluatethe success of the program.

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