Customer Feedback Asset Management Choices & Consequences… Why aren”t Food & Bev Costs lumped into Controllable Expenses? Choices & Consequences… Listen to your customers! (but never forget your costs!) What do the comments mean? How should you respond? Customer Feedback… Customer Feedback… Projecting a Rise in Sales???? What can you do to make this happen? Balance Sheet Features… What does the balance sheet show us? Do balance sheet decisions impact the “guest experience” in the same way as income statement decision? Financial Decisions… Not directly tied to the guest experience. On what statement are they recorded? What makes them current? Can I affect my income statement thru Current Asset Management? What is Asset Management?
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