Shirley works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she needs to investigate further. She is at what stage of the managerial decision making process?
Diagnosis and analysis of causes
Development of alternatives
Recognition of decision requirement
Evaluation and feedback
Selection of desired alternatives
People with a(n) ____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.
____ has the highest possibility of failure.
The condition of certainty
The condition of ambiguity
The condition of uncertainty
The condition of risk
Programmed decisions are made in response to ____ organizational problems.
____ refers to the process of identifying problems and then resolving them.
____ departments include all of those that provide specialized skills in support of ____ departments.
____ are brought together as a formal department in the organization.
____ refers to a clearly defined line of authority in the organization that includes all employees.
Unity of command
Division of labor
Span of management
____ means that each employee is held accountable to only one supervisor.
Unity of command
Division of labor
Span of management
Which of the following is the basis for grouping positions into departments and departments into the total organization?
Today’s most successful companies are including ____ directly in the product and service development process.
Which of the following refers to the generation of novel solutions to perceived problems?
Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are
freezing, changing, and intervention.
unfreezing, change agent, and freezing.
unfreezing, changing, and refreezing.
intervention, refreezing, and change agent.
____ change is a change in the organization’s product or service outputs.
Organizational development can help managers address problems such as merger/acquisitions, conflict management, and ____.
force field analysis
One of the most dangerous performance evaluation errors is ____, which places an employee into a class or category based on one or a few traits or characteristics.
The halo effect
____ has led to the elimination of many positions in organizations.
The process of observing and evaluating an employee’s performance, recording the assessment, and providing feedback to the employee is referred to as
a paper-and-pencil test
Which of the following is a device for collecting information about an applicant’s education, previous job experience, and other background characteristics?
An assessment center
An application form
An affirmative action form
A Privacy form
The ____ prohibits discrimination against qualified individuals by employers for a demand of “reasonable accommodation.”
Civil Rights Act
American with Disabilities Act
Vocational Rehabilitation Act
Family and Medical Leave Act
Equal Pay Act
Which workforce generation category is characterized as ambitious but lacking loyalty to the organization?
Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?
Age Discrimination in Employment Act
Title VII of the Civil Rights Act of 1964
Equal Pay Act of 1963
Americans with Disabilities Act
Title VIII of the Civil Rights Act Amendment of 1972
Which of the following is an invisible barrier that separates women and minorities from top management positions?
The barrier to entry
The glass ceiling
The glass wall
Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?
Human resource training
Which is the highest level of sexual harassment?
Solicitation with promise of reward
Coercion with threat of punishment
MGT 500 FINAL EXAM PART 2
Which of the following refers to the tendency to see one’s own personal traits in other people?
The halo effect
Which of the following is the tendency to assign an individual to a group or broad category and then to attribute widely held generalizations about the group to the individual?
The halo effect
____ is considered by many employees to be the most effective work-life practice.
Work from home network
Reduced work schedule
Which of the following describes the last step in the perception process?
Screening the information
Selecting what to process
Organizing the selected data into patterns
Transmitting the observed information
The key assumption of Hersey and Blanchard’s situational theory is that subordinates vary in their
level of commitment.
level of security.
In general, research has found a(n) ____ relationship between personal traits and leader success.
Which of the following types of leader is one who has the ability to motivate subordinates to transcend their expected performance?
Two leadership styles used by Fiedler in his contingency theory were
employee-centered and job-centered.
consideration and initiating structure.
concern for people and concern for production.
relationship-oriented and task-oriented.
employee-oriented and relations-oriented.
Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?
None of these
According to Maslow, the highest order needs are
Alderfer referred to the needs for physical well being as ____ needs.
____ describe the most basic human physical needs, including food, water and oxygen.
____ focus on employee learning of desired work behaviors.
What are the key elements of communication?
Encoding, message, and feedback
Encoding, noise, and symbols
Message, circuit, and decoding
Feedback, message, and perception
Feedback, circuit, and perception
Communication is defined by the text as the process by which information is
exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.
transmitted to others.
Which of these is the richest medium for communication?
Face to face contact
The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is
destructive because it is not accurate.
____ is the extent to which team members are attracted to the team and motivated to remain in it.
____ is a role in which the individual provides support for team members’ emotional needs.
A task specialist role
A dual role
A nonparticipator role
A socioemotional role
____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
A bargaining zone
There are two types of roles that emerge in teams. They are the ____ role and the ____ role.
task specialist, socioeconomic
task specialist, socioemotional
Which of the following is a ratio that measures the firm’s internal performance with respect to key activities defined by management?
A liquidity ratio
An activity ratio
Return on total assets
A current ratio
Profit margin on sales
____ indicators focus on production and operating statistics.
Potential for learning and growth
Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?
Economic value-added system
Inappropriate control system
The ____ offers some indication of the degree to which various countries are open regarding economic matters.
Foreign Economy Index
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more